Last updated: 18 October 2026

Welcome to Oh My Glaze!

These Terms & Conditions explain the rules for using our website and purchasing our products.

Our website, www.ohmyglaze.com, is owned and operated by Oh My Glaze The Sauce Limited ("Oh My Glaze", "OMG", "we", "us" or "our").

By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

Nothing in these terms affects your statutory rights as a consumer.

1. About Us

Oh My Glaze The Sauce Limited is a UK-based food and sauce business.

Company: Oh My Glaze The Sauce Limited
Website: www.ohmyglaze.com
Email: hello@ohmyglaze.com
Registered office: Suite 10-12 Mezzanine Floor, Royal Liver Building, Liverpool, L3 1HU
Company registration number: 12651287
VAT number: 479627630

For questions about our products, your order or these terms, please contact us using the details above.

2. Using Our Website

Our website is provided for personal, lawful use.

By accessing or using our website, you agree not to:

• Use the website for unlawful or fraudulent purposes.
• Attempt to interfere with the website's security or functionality.
• Introduce viruses, malware or other harmful material.
• Copy, reproduce or commercially exploit website content without our permission.
• Use automated systems to extract website content or customer information without authorisation.

We reserve the right to restrict access where we reasonably believe the website is being misused.

We aim to keep our website accurate, secure and available, but cannot guarantee uninterrupted or error-free access.

3. Our Products

We take care to ensure our products are accurately described and presented.

Product descriptions, photographs, ingredients, nutritional information and prices are provided to help you make informed purchasing decisions.

While we make every effort to ensure accuracy, product packaging and presentation may occasionally change.

Ingredients and allergens

Food safety and accurate allergen information are important to us.

We aim to provide accurate ingredient and allergen information on our website and product packaging.

Customers should always check the product packaging before consumption, particularly if they have food allergies, intolerances or specific dietary requirements.

If you have any questions regarding allergens or ingredients, please contact us at hello@ohmyglaze.com before purchasing or consuming a product.

Nothing in these terms limits our responsibility for complying with applicable food safety and labelling laws.

4. Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting an order, you will receive an acknowledgement by email.

Your order is accepted when we confirm acceptance, normally through our dispatch confirmation, at which point a contract is formed.

We reserve the right to decline or cancel orders where reasonably necessary, including where:

• A product is unavailable.
• A clear pricing or product information error has occurred.
• Payment authorisation is unsuccessful.
• An order is reasonably suspected to be fraudulent.
• We cannot fulfil the order due to delivery restrictions or circumstances beyond our reasonable control.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled items and any applicable delivery charges.

We will contact you where reasonably possible if an issue arises.

5. Prices and Payments

All prices displayed on our website are in pounds sterling (GBP).

Prices include applicable VAT unless otherwise stated.

Delivery charges, where applicable, are displayed before you complete your purchase.

We reserve the right to change product prices and promotional offers at any time. Changes will not affect orders already accepted.

Payments are processed securely through the payment services available at checkout.

We do not ordinarily store complete payment card details.

6. Delivery and Shipping

We aim to process and dispatch orders as efficiently as possible.

Available delivery options, charges and estimated delivery times are displayed during checkout or within our Shipping Policy.

Delivery estimates are provided in good faith and may be affected by courier operations, weather, public holidays or other circumstances outside our reasonable control.

We will deliver within any agreed delivery period or, where no period has been agreed, without undue delay and within 30 days, unless otherwise permitted by law.

If your order is delayed, lost or arrives damaged, please contact hello@ohmyglaze.com so we can investigate and arrange an appropriate resolution.

For consumer orders, responsibility for the goods generally remains with us until you, or a person you have nominated other than the carrier, takes physical possession of them.

Further details are available in our Shipping Policy.

7. Returns, Refunds and Cancellations

We want every customer to be happy with their Oh My Glaze purchase.

If something isn't right, please contact us at hello@ohmyglaze.com.

Changing your mind

For most purchases made online, consumers have a legal right to cancel within 14 days after receiving their goods, without providing a reason.

Certain exceptions may apply, including goods liable to deteriorate or expire rapidly and certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

These exceptions apply only where the relevant legal requirements are met.

To exercise your cancellation right, you must clearly inform us of your decision to cancel within the applicable cancellation period.

Where a statutory cancellation right applies, goods should normally be returned within 14 days of notifying us. Unless we have agreed otherwise, you are responsible for the direct cost of returning goods when cancelling because you have changed your mind, provided we informed you of that cost before purchase.

We will issue any refund due under applicable cancellation law, including the appropriate standard outbound delivery charge. Refunds will be made within the statutory time limits, using the original payment method unless otherwise agreed.

Damaged, incorrect or faulty products

If your order arrives damaged, is incorrect or does not meet your statutory consumer rights, please contact us with your order number and details of the issue.

We may request photographs to help us investigate, but this does not remove your legal rights.

Where applicable, we will arrange a replacement, refund or another appropriate remedy in accordance with UK consumer law.

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

Please refer to our Returns & Refunds Policy for further information.

8. Promotions and Discount Codes

From time to time, we may offer discounts, bundle offers, promotional codes and other special promotions.

Promotional offers may be subject to additional terms, including eligibility requirements, purchase limits, expiry dates and restrictions on combining discounts.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

We reserve the right to withdraw or amend promotions where reasonably necessary, without affecting existing contractual rights.

Any promotion-specific conditions will be communicated where the promotion is advertised.

9. Competitions and Giveaways

We may occasionally run competitions, giveaways or promotional events.

These activities may be subject to separate terms outlining eligibility, entry requirements, closing dates, prize details and winner selection.

By participating, entrants agree to the applicable promotion terms.

Where photographs, videos or other personal information are collected, they will be handled in accordance with our Privacy Policy and any additional privacy information provided for the activity.

10. Intellectual Property

All content featured on our website, including branding, logos, product photography, graphics, designs, text, recipes and other creative materials, is owned by or licensed to Oh My Glaze The Sauce Limited unless otherwise stated.

This content is protected by applicable copyright, trademark and intellectual property laws.

You may view and print website content for personal, non-commercial purposes.

You must not reproduce, distribute, modify, republish, sell or commercially exploit our content without prior written permission, except where permitted by law.

All rights are reserved.

11. Customer Reviews and Submitted Content

We welcome genuine customer reviews, feedback and product experiences.

When submitting reviews or other content, you agree that the material:

• Reflects your genuine experience or opinion.
• Does not contain unlawful, defamatory or misleading content.
• Does not infringe another person's intellectual property or privacy rights.
• Does not contain abusive, discriminatory or otherwise inappropriate material.

You retain ownership of content you create.

By submitting content for publication on our website, you grant us a non-exclusive, royalty-free licence to display and use that content in connection with our website, products and marketing, subject to applicable law and privacy rights.

We may moderate submitted content in accordance with applicable law and our published review practices. We will not misleadingly alter the substance of genuine customer reviews.

12. Third-Party Links and Services

Our website may contain links to external websites and services, including social media platforms, payment providers and other third-party resources.

These websites are independently operated and may have their own terms and privacy policies.

We are not responsible for third-party content, services or availability, except where applicable law provides otherwise.

We encourage customers to review the relevant terms and privacy policies when visiting third-party websites.

13. Privacy and Data Protection

We respect your privacy and take the protection of your personal information seriously.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable UK data protection legislation.

Our Privacy Policy explains how we collect, use, store and share personal information, alongside your rights and choices.

You can view our Privacy Policy at:

www.ohmyglaze.com/policies/privacy-policy

For privacy-related questions, contact hello@ohmyglaze.com.

14. Website Availability and Liability

We take reasonable care to ensure our website operates reliably and that the information provided is accurate.

However, we cannot guarantee that the website will always be available, uninterrupted or free from technical errors.

We may temporarily suspend or restrict access for maintenance, security or operational reasons.

To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of statutory consumer rights.
• Any other liability that cannot lawfully be excluded or restricted.

For consumers, we remain responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill.

Our products and website are intended primarily for personal consumer use. We do not accept liability for business losses arising from consumer purchases except where required by law.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website, products or legal requirements.

Any updated terms will be published on this page with a revised last-updated date.

Changes will not retrospectively remove rights arising under orders already accepted.

Where appropriate, we will provide additional notice of significant changes.

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you retain the benefit of any mandatory consumer protections applicable in your place of residence and may bring proceedings in the courts available to you under applicable law.

Nothing in these terms limits any mandatory rights or remedies available to consumers.

17. Contact Us

If you have any questions about these Terms & Conditions, our website or an order, please contact us.

Oh My Glaze The Sauce Limited

Email: hello@ohmyglaze.com
Website: www.ohmyglaze.com
Registered office: Suite 10-12 Mezzanine Floor, Royal Liver Building, Liverpool, L3 1HU

We're always happy to help.

Oh My Glaze The Sauce Limited

Born in Manchester. Made in Manchester.