Last updated: 18 October 2026

At Oh My Glaze, we take your privacy seriously. We believe your personal information should be treated with care, respect and transparency.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, contact us or interact with our business.

Our website, www.ohmyglaze.com, is operated by Oh My Glaze The Sauce Limited ("Oh My Glaze", "OMG", "we", "us" or "our").

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy. Where consent is legally required, we will request it separately.

1. Who We Are

Oh My Glaze The Sauce Limited is the data controller responsible for personal information collected through our website and associated business activities.

Company: Oh My Glaze The Sauce Limited
Website: www.ohmyglaze.com
Email: hello@ohmyglaze.com
Registered office: Suite 10-12 Mezzanine Floor, Royal Liver Building, Liverpool, L3 1HU

For any questions about this Privacy Policy or how we handle your personal information, please contact us using the email address above.

2. Information We Collect

We collect personal information necessary to operate our business, fulfil orders, improve our services and communicate with customers.

Depending on how you interact with us, this information may include:

Personal and contact information

• Full name
• Email address
• Telephone number
• Billing and delivery addresses

Order and transaction information

• Products purchased
• Order history
• Payment and transaction details
• Delivery information
• Refund and return requests

Payment transactions are processed through secure payment providers. We do not ordinarily receive or store your full payment card details.

Account information

If you create or use a customer account, we may process your account details, contact information, preferences and order history.

Technical and website information

• IP address
• Browser type and version
• Device information
• Operating system
• Website activity and interactions
• Referral sources
• Cookie identifiers and similar tracking information

Marketing and communication information

• Email marketing preferences
• Newsletter subscriptions
• Responses to promotions and surveys
• Communications with our customer service team
• Interactions with our marketing campaigns

We do not intentionally collect sensitive personal information unless it is necessary for a specific lawful purpose.

3. How We Collect Your Information

We collect information in several ways.

Information you provide directly

This includes information submitted when you:

• Place an order
• Create or access an account
• Subscribe to marketing communications
• Contact our customer service team
• Enter a competition or promotion
• Complete a survey
• Leave a product review

Information collected automatically

When you visit our website, certain technical information may be collected through cookies, analytics tools and similar technologies.

Information from third parties

We may receive relevant personal information from service providers and platforms involved in our business, including Shopify, payment processors, delivery companies, marketing platforms and social media services.

We only use this information where we have a lawful basis to do so.

4. How We Use Your Information

We use personal information for the following purposes:

Purpose Lawful basis Processing purchases, payments and deliveries Performance of a contract Managing returns, refunds and customer accounts Performance of a contract and, where relevant, legal obligations Responding to enquiries and providing customer support Performance of a contract or legitimate interests Maintaining financial records and meeting tax obligations Legal obligation Protecting our website, preventing fraud and maintaining security Legitimate interests or legal obligation Improving our products, customer service and website Legitimate interests, or consent where required Sending promotional emails and marketing communications Consent or another basis permitted by applicable direct marketing rules Personalising advertising and measuring marketing performance Consent where required for cookies and tracking technologies Administering competitions, promotions and surveys Performance of applicable promotion terms, legitimate interests or consent, as appropriate

Where we rely on legitimate interests, those interests include operating and improving our business, maintaining security, preventing fraud and providing effective customer service. We consider the impact on individuals and their privacy rights.

We will not use your personal information for an unrelated purpose without an appropriate lawful basis and any notice or consent required by law.

5. Shopify and Our Online Store

Our online store is hosted by Shopify, which provides the ecommerce technology used to operate our website, manage transactions and support customer accounts.

Shopify may process personal information on our behalf to provide services including:

• Website hosting and functionality
• Checkout and payment processing
• Customer account management
• Order administration
• Security and fraud prevention
• Store analytics

Shopify may also process certain personal information for its own purposes, as described in its privacy documentation and applicable service terms.

You can find out more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy/consumers

Where Shopify provides independent privacy choices or data rights, customers may also manage those through Shopify's privacy services.

6. Payments and Order Processing

When you purchase products from Oh My Glaze, we use your personal information to process and fulfil your order.

This includes sharing relevant information with payment processors, order management providers and delivery partners.

These providers receive only the information reasonably necessary to perform their services or meet applicable legal requirements.

Payment transactions are handled through payment services supported by our online store. We use appropriate security measures to protect payment-related information.

7. Marketing and Advertising

With appropriate permission or where otherwise permitted by law, we may contact you about:

• New products and flavour launches
• Special offers and promotions
• Recipes and food inspiration
• Competitions and giveaways
• Company news and updates

Marketing communications may be delivered by email, SMS or through relevant advertising platforms, depending on the permissions you have provided and applicable legal requirements.

We may also use advertising and analytics services, such as those provided by Google, Meta and TikTok, where these are enabled on our website.

These services may use cookies or similar technologies to measure advertising performance, understand website activity and display relevant advertisements, subject to your privacy choices and applicable law.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in our emails or contacting hello@ohmyglaze.com.

You may also change your cookie preferences through the privacy controls available on our website.

Opting out of marketing does not affect essential communications relating to orders, deliveries, refunds or customer service.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support its operation, understand how visitors use it and, where permitted, improve and personalise their experience.

Cookies are small files stored on your device when you visit a website.

We may use the following categories:

Strictly necessary cookies

These enable essential website features such as shopping baskets, checkout functionality, security and account access.

Analytics cookies

These help us understand website traffic, visitor behaviour and how customers interact with our store.

Functional cookies

These support certain website features and may remember selected preferences.

Advertising cookies

These may help us measure advertising campaigns and show relevant advertisements on other websites and platforms.

Where required by law, we will request your consent before placing or accessing non-essential cookies or similar technologies.

You can accept, reject or manage non-essential cookies through our website's cookie preferences controls.

You may also manage cookies through your browser settings, although restricting certain cookies could affect website functionality.

9. Sharing Your Personal Information

We do not sell customer contact lists to third parties.

We may share personal information with trusted service providers and other organisations where necessary for legitimate business purposes, including:

• Shopify: To operate our ecommerce website and process customer information.
• Payment providers: To securely process transactions.
• Delivery and fulfilment providers: To prepare, dispatch and deliver orders.
• Email and marketing platforms: To manage communications and permitted marketing activity.
• Analytics and advertising providers: To measure website performance and marketing effectiveness, subject to applicable privacy requirements.
• Professional advisers: Including accountants, legal advisers and other professional service providers.
• Regulatory and public authorities: Where disclosure is required or permitted by law.

Some advertising and ecommerce services may process information independently for their own purposes, as described in their privacy notices.

We take reasonable steps to ensure service providers handling information on our behalf are subject to appropriate contractual, confidentiality and security requirements.

We may also disclose information where reasonably necessary to establish, exercise or defend legal claims.

If our business is sold, reorganised or transferred, relevant personal information may be disclosed to appropriate parties subject to applicable legal requirements.

10. International Data Transfers

Some of our technology and service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that appropriate protections are in place as required by UK data protection law.

Depending on the destination and provider, these protections may include:

• UK adequacy regulations recognising appropriate protection in the destination country
• The UK Extension to the EU-US Data Privacy Framework, where applicable
• The International Data Transfer Agreement (IDTA)
• The UK Addendum to approved EU Standard Contractual Clauses
• Other lawful transfer mechanisms permitted under applicable legislation

You can contact us at hello@ohmyglaze.com for further information about the safeguards relevant to your personal information and how to obtain a copy where applicable.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, managing customer relationships and meeting legal, tax, accounting and regulatory obligations.

Retention periods depend on the type of information and the purpose of processing.

For example:

• Order and financial records: Retained for the applicable statutory accounting and tax recordkeeping periods.
• Customer account information: Retained while an account remains active and thereafter as necessary for legitimate business or legal purposes.
• Marketing information: Retained while you remain subscribed or until it is no longer needed, subject to any records necessary to respect your opt-out.
• Customer service communications: Retained for a reasonable period to manage enquiries, complaints and potential legal claims.
• Website analytics information: Retained in accordance with the applicable analytics service settings and our operational requirements.

When personal information is no longer required, we will delete, anonymise or securely dispose of it, subject to applicable legal obligations.

12. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, alteration, misuse or disclosure.

These measures may include secure ecommerce infrastructure, restricted access to customer information, secure payment processing and appropriate security controls within the services we use.

Although we take reasonable precautions, no method of transmitting or storing information online can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate action and notify relevant authorities or affected individuals where required by law.

13. Your Data Protection Rights

Under UK data protection legislation, you have rights concerning your personal information.

Depending on the circumstances, these include:

Right of access

You can request confirmation of whether we process your personal information and ask for a copy of it.

Right to rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to erasure

You can request the deletion of your personal information where the relevant legal conditions are met.

Right to restrict processing

You can request that we limit how your information is processed in certain circumstances.

Right to data portability

You may request eligible personal information in a structured, commonly used and machine-readable format.

Right to object

You can object to certain processing based on legitimate interests.

You have the right to object at any time to the processing of your personal information for direct marketing purposes, including related profiling.

Right to withdraw consent

Where we rely on your consent, you can withdraw it at any time without affecting processing that was lawful before withdrawal.

Rights relating to automated decision-making

You may have rights in relation to decisions made solely by automated processing that produce legal or similarly significant effects.

To exercise your rights, contact:

hello@ohmyglaze.com

We may need to verify your identity before responding to certain requests.

We will respond within the time limits required by applicable law, normally within one month, subject to any lawful extensions.

Some rights are not absolute, and we may need to retain particular information where required by law.

14. Third-Party Websites and Social Media

Our website may contain links to external websites and social media platforms, including Instagram, Facebook and TikTok.

These websites operate independently and may collect or process personal information under their own privacy policies.

We are not responsible for the privacy practices of third-party websites and encourage you to review their policies before sharing personal information.

15. Competitions, Giveaways and Promotions

From time to time, Oh My Glaze may organise competitions, giveaways, surveys or promotional activities.

When you participate, we may collect information such as your name, email address, contact details, competition entry and other information relevant to administering the promotion.

We use this information to manage entries, contact participants, select and verify winners, and fulfil prizes.

Specific competitions may have additional terms and privacy notices explaining any further uses of personal information.

If photographs, video recordings or other content are collected for promotional purposes, we will provide appropriate information and obtain consent or another lawful basis where required.

16. Children's Privacy

Our website and online store are intended for a general consumer audience and are not directed at children.

We do not knowingly collect personal information directly from children where doing so would be unlawful.

If you believe a child has provided us with personal information inappropriately, please contact hello@ohmyglaze.com so we can review the matter and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, services or legal obligations.

When changes are made, the updated policy will be published on this page with a revised last-updated date.

Where changes are significant, we will take appropriate steps to inform affected individuals where required by law.

We encourage customers to review this policy periodically.

18. Complaints and Contact Information

If you have any questions, concerns or requests regarding your personal information, please contact:

Oh My Glaze The Sauce Limited
Email: hello@ohmyglaze.com
Website: www.ohmyglaze.com
Registered office: Suite 10-12 Mezzanine Floor, Royal Liver Building, Liverpool, L3 1HU

If you are unhappy with how we handle your personal information, please contact us so we can investigate your concern.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113

Oh My Glaze The Sauce Limited

Big flavour. Your privacy matters too.