Last updated: 19 October 2026

At Oh My Glaze, we want your sauces to arrive safely, quickly and ready to bring some serious flavour to your food.

Here's everything you need to know about deliveries, returns and refunds.

1. Delivery Information

We aim to dispatch all orders within two working days of your purchase.

UK mainland orders are delivered using Evri's 48-hour delivery service. Once your order has been dispatched, you'll receive tracking information so you can follow its journey.

Please note:

• Working days are Monday to Friday, excluding bank holidays.
• Evri's 48-hour service is an estimated delivery timeframe, not a guaranteed delivery date.
• Weekends and bank holidays may affect delivery times.
• Orders placed towards the end of the week may not arrive until the following week.

We'll always do our best to get your sauces to you as quickly as possible.

2. UK Delivery Charges

Our standard UK mainland delivery charges are:

Order size

Delivery charge up to 3 bottles £4.65

4 bottles or more £5.00

Delivery charges are calculated and displayed at checkout before payment.

3. International Delivery

We also offer international shipping to selected destinations.

International delivery charges are calculated at checkout based on the destination and available shipping options.

Delivery times vary depending on the destination, local customs processes and courier services.

International orders may be subject to import duties, taxes or customs charges. Where these are not collected at checkout, they may be payable by the recipient, subject to applicable law.

4. Delayed or Missing Deliveries

Although we aim to deliver every order promptly, occasional delays can occur.

If your parcel is delayed, missing or marked as delivered but hasn't arrived, please contact us at hello@ohmyglaze.com with your order number.

We'll investigate with the delivery provider and arrange an appropriate resolution, including a replacement or refund where required.

For consumer orders, we remain responsible for your products until they are delivered to you or someone you have nominated to receive them, subject to the exceptions provided by law.

Unless a different delivery period has been agreed, orders will be delivered without undue delay and within 30 days of the contract being formed, in accordance with applicable consumer law.

5. Returns and Cancellations

We want you to love every bottle of Oh My Glaze.

If you've changed your mind about your order, please contact us within 14 days of receiving your delivery at hello@ohmyglaze.com.

For products eligible for cancellation under UK consumer law, you have 14 days after receiving your order to notify us that you wish to cancel, without giving a reason.

Once you've notified us, you normally have a further 14 days to return the products.

Please return products securely packaged to the returns address provided by our customer service team.

Certain products may be excluded from the statutory cancellation right, including goods that deteriorate or expire rapidly and qualifying sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.

These exceptions only apply where permitted by law.

For change-of-mind returns, customers are responsible for the direct cost of return postage, where this was disclosed before purchase.

6. Damaged, Faulty or Incorrect Orders

If your sauces arrive damaged, leaking, faulty or different from what you ordered, please get in touch.

Email hello@ohmyglaze.com with your order number, a description of the issue and, where possible, photographs of the affected products.

We'll review the issue and arrange an appropriate solution, which may include:

• Sending replacement products.
• Refunding affected items.
• Providing another remedy required by consumer law.

You won't be charged return postage where we are responsible for supplying faulty or incorrect goods.

Your statutory consumer rights remain unaffected.

7. Refunds

Where you are entitled to a refund, we'll process it using your original payment method unless otherwise agreed.

For eligible change-of-mind cancellations, refunds will include the applicable standard outbound delivery charge.

We will issue refunds within the statutory time limits. For returned goods, we may wait until we receive the products or evidence that you've sent them back, whichever is earlier.

For qualifying cancellations, this will be no later than 14 days after the relevant event specified by law.

Your payment provider may take additional time to make the refunded amount available in your account.

8. Contact Us

If you have questions about shipping, deliveries, returns or refunds, we're happy to help.

Oh My Glaze The Sauce Limited

Email: hello@ohmyglaze.com
Website: www.ohmyglaze.com

Registered office: Suite 10-12 Mezzanine Floor, Royal Liver Building, Liverpool, L3 1HU

Born in Manchester. Made in Manchester.